Privacy Policy

At Elegance Alluria, your trust is our priority. This Privacy Policy outlineswe collect, use, and protect your personal information when you shop with us or visit our website. By using our site, you agree to the practices described below.

1. Information We Collect
We gather information to ensure a smooth and personalized shopping experience. This includes:

Personal Information: Your name, email address, phone number, and shipping address when you order or get in touch with us.
Payment Information: Information pertaining to your payment, securely processed via JazzCash, EasyPaisa, bank transfer, or Cash on Delivery (COD). We don't store sensitive payment information ourselves—our reliable payment partners do. (We might include Visa, MasterCard, and PayPal options in the future.)
Communication Data: Details you supply through email (support@elegancealluria.com) or WhatsApp/phone (+92 326 0171903), e.g., order queries, return requests, or images of faulty items.
Website Usage: Technical information such as your IP address, browser type, and visited pages, automatically collected to improve our site's performance.
2. How We Use Your Information
We use your information to:

Process and ship your orders, including shipping updates and tracking (if available).
Respond to your inquiries, complaints, or return/exchange requests within our 2-3 hour response target.
Enhance our website, products, and customer support based on your experience.
Provide you with order confirmations, updates, or special offers (only if you opt in to receive them—see below).
Comply with any applicable legal requirements.
3. How We Protect Your Information
Security: We apply industry-standard security measures to guard your information from unauthorized access, loss, or abuse.
No Third-Party Sharing: We don't sell, trade or share your personal information with third parties, except to fulfill your order (e.g. with delivery services or payment facilities like JazzCash and EasyPaisa). Our partners are bound to keep your information under wraps.
Payment Safety: We don't keep your JazzCash, EasyPaisa, bank transfer, or COD information. Your transactions are safely processed by our payment providers. When we bring in Visa, MasterCard, or PayPal, those too will be processed safely without us having your card information.
4. Your Choices
Promotions: You may unsubscribe from marketing emails or messages at any time by emailing support@elegancealluria.com or responding with "STOP" to our WhatsApp (+92 326 0171903).
Access: Interested in viewing or modifying your info? Just drop us a note—we'll be glad to assist you.
Cookies: Our site may place cookies on your system to enhance your experience (e.g., maintaining your cart). You can shut off cookies through your browser, but this will cut off some functionality.
5. Order Cancellations and Returns
If you provide data (e.g., images) for return or exchange, we will only use it to fulfill your request and erase it upon completion, except as we may be legally required to retain it longer.

6. Children's Privacy
Our services are not intended for anyone under 13. We do not knowingly collect information from children.

7. Changes to This Policy
As Elegance Alluria increases or as legislation changes, we might change this policy. Alterations will appear here and immediately take effect. We suggest checking back periodically.

8. Contact Us
Do you have privacy questions? We're here for you:

Email: support@elegancealluria.com
Phone/WhatsApp: +92 326 0171903
Operating 24 hours a day, 7 days a week, with answers in 2-3 hours.