Shipping and Exchange

We at Elegance Alluria, strive for a hassle-free experience for you while you shop. Here is all the info on our shipping process and if something doesn’t go quite right, what to do to exchange.

Shipping Policy

Standard Free Shipping: We offer free shipping on every order, always! Near or far, we’ll ship your premium jewelry to you free of charge.
Processing your order: We make arrangements of your order within 1-2 business days. When it’s on its way, we’ll send you an email or WhatsApp message with tracking information.

Timeframe for Delivery: Most orders will arrive within 3–5 business days but may vary based on your location. We want to get your items to you as fast and pain-free as possible.

Need Help? : For any order delays or inquiries, email us any time at support@elegancealluria.com or WhatsApp/CALL +92 326 0171903. We’re here 24/7 to assist.

Exchange Policy
We want you to be thrilled with every purchase. While we don’t offer refunds, exchanges are available under specific conditions:

Eligible for Exchange: You can request an exchange within 7 days of delivery if:
The product is faulty, damaged, or defective upon arrival.
You received the wrong item compared to your order.
Parts of the package (e.g., tags, packaging) are missing or incomplete.
How to Request an Exchange:
Reach out within 7 days of delivery via:
Email: support@elegancealluria.com
Phone/WhatsApp: +92 326 0171903
Within 1 hour of delivery, send us clear pictures of the issue (e.g., damaged item, packaging) along with a brief explanation. Share these via WhatsApp (+92 326 0171903) or email (support@elegancealluria.com).
Our team will review your case within 2-3 hours and provide instructions for returning the item.
Exchange Process: Once we receive and inspect the returned product, we’ll send a replacement of equal value to your original address. We’ll cover return shipping costs if the issue was our mistake (e.g., wrong or defective item). Otherwise, you’ll handle the return shipping.
Conditions: Items must be unused, in their original packaging, and in the same condition as delivered to qualify.
Exceptions:
Discounted or sale items cannot be exchanged.
[Add any future exceptions, e.g., “Customized items”—let me know if you want this now.]
Order Cancellation
Cancellation Window: If you pay via [insert payment methods, e.g., credit card—let me know your options], you can cancel within 24 hours of placing your order. Instead of a refund, we’ll issue a store credit of the same value, valid for 60 days on Elegance Alluria.
Our Cancellations: We may cancel orders due to stock unavailability, quality issues, technical errors, or payment declines. If this happens, we’ll notify you immediately and resolve it fairly.
Privacy Note: We don’t store payment details or share your information with third parties—your trust matters to us.
Product Disclaimer
Accuracy: We strive to make our product images and descriptions as true-to-life as possible. However, slight differences may occur due to lighting in photos, your device’s display settings, or minor embellishments used during shoots.
What to Expect: Colors or details might vary slightly from what you see online. We encourage you to review product descriptions carefully before ordering to ensure you’re happy with your choice.
How It’s Inspired by Maria B.
Structure: Clear sections for shipping, exchange, cancellation, and disclaimers, like Maria B.’s layout.
Time Limits: Kept your 7-day exchange window and added a 24-hour cancellation policy, similar to their approach.
Conditions: Included eligibility rules (e.g., faulty items, wrong delivery) and exceptions (e.g., no discounted item exchanges), inspired by their specificity.
Customer Responsibility: Noted that customers may cover return shipping in some cases, like Maria B.’s handling cost rule.
Disclaimer: Added a note about image accuracy, echoing their transparency about variations.
How It’s Unique to Elegance Alluria
Free Shipping: Highlighted your standout feature, unlike Maria B.’s model.
Your Voice: Kept it warm and aligned with your mission of hassle-free access, not just a transactional tone.
Your Rules: Incorporated your 1-hour photo requirement and 2-3 hour response time, which are specific to your vision.